You have the right to withdraw, request a refund and return the product you purchased within fourteen (14) days of receipt of the order.
If you are not satisfied with the purchased product, you can request its return or request its replacement with another product or products within 30 days of receipt.
The refund procedure takes place if:
- The product is undamaged and in the excellent condition you received it. If any damage or alteration is found on the product, the return process cannot be completed (e.g. alteration of colour or shape, to show that it has been worn - used).
- Return the product packaging, the legal purchase document e.g. retail receipt, the exchange card (in case of a gift), instructions for good use and anything else that accompanies the product.
- Returns made through ACS SA, shipping costs are borne by us and only for the first (1) withdrawal of each product. In the event of a subsequent withdrawal or selection of another courier company, you will be responsible for the cost of the return. For shipments outside Greece, the return/exchange costs of the product are borne by you.
- In any case, please contact us before returning a product at the telephone number 2103229192 from Monday to Friday 10:00-18:00 or send us an e-mail at the following tel. Please send us an e-mail to the following e-mail address: firstname.lastname@example.org and mention the reasons for return and the code of your order.
By the time the product reaches us, it is your responsibility, so it is important to ensure that the packaging of the shipment is secure to avoid any damage in transit and therefore the inability to return it. We are not liable in the event of loss or damage to the product in transit of its return to us.
Once we receive the return product, we will start the refund process. The amount paid will be refunded to you depending on your payment method, either by cancelling the charge on your credit/debit card, or by depositing the amount within 15-30 working days to the bank account you will indicate to us in case of cash on delivery (only valid within Greece).
To avoid your own inconvenience, please check carefully at the time of delivery the condition of the product and its packaging so that if there is any defect or damage to be noticed in time. In case you receive the product damaged or damaged, please contact us immediately at the telephone number 2103229192, Monday to Friday 10:00-18:00. In case the responsibility is not borne by AGAPIS JEWELLERY, you are invited to contact the courier company within eight (8) days.