All orders are ready to be shipped within 2-5 working days from the date of registration. You will receive an email on the progress of your order as specified in the PURCHASE PRODUCTS section.
Processing, shipping and delivery of orders are not carried out on weekends, one week every August (exact dates will be announced on our website) and public holidays. Official holidays for AGAPIS JEWELLERY are defined as.
SHIPPING COSTS: Before your order is completed, the shipping costs are automatically calculated in the shopping cart depending on the delivery location of the product and the amount of the order under the name "CALCULATE SHIPPING COSTS" in the following link [HERE]. By choosing one of the courier companies we work with below in this section, you benefit from the reduced shipping costs we have achieved for you.
Through your personal account on our website you can track the progress of your order until the dispatch of the order (dispatch). After the dispatch of the order by us you can only track the progress through the tracking number of the partner courier company or the dispatch ID of another courier company that you choose.
GREECE & CYPRUS: For deliveries in Greece and Cyprus we cooperate with the courier company "ACS SA" (tel.: 210 3407000 ).
The days and times of delivery of orders are: Monday to Friday from 10:00-17:00. If, however, you are absent at the time of delivery, the delivery person will leave a note with our contact details so that you can arrange for him to come back at a time and day that best suits you.
If you wish to pick up your order from the ACS SA store in your area, you can indicate this in the comments of your order and we will inform the distributors accordingly. You will find the service points of ACS SA here.
In case you wish to change the delivery address of your order, you must inform us within 24 hours at email@example.com indicating your order code. The same applies if you wish to cancel your order. You can however follow the procedure you will see in the RETURNS section.
In case of replacement, the additional cost is one and fifty (1.50) euros.
For purchases of products over forty (40) euros, you will not be charged with transport costs.
FOREIGN: For deliveries to countries in Europe and the rest of the world we cooperate with "Hellenic Post S.A." (tel: 800 11 82000) and FedEx - TNT Express (tel: +30 210 89 05 900) with a wide distribution network from and between selected countries in Europe, the Middle East, the Indian Subcontinent and Africa ("EMEA").
If the order is abroad and has not been delivered within the estimated time frames, then you can contact the above mentioned courier companies by mentioning the tracking number of the order in order to be informed by the responsible employees about the reasons for the delayed delivery.
Any customs costs are borne by the recipient of the order.
Our customer service department will fully inform you via email about the cost of your order.
No deliveries are made to post office boxes.
ESTIMATED DELIVERY TIMES: The delivery times applicable to your orders (except for force majeure events, see ORDER DELAY section) are estimated according to the partner courier companies as below:
|Greece & Cyprus||Up to 5 working days|
|Inaccessible areas within Greece||Up to 7 working days|
|Europe||Up to 6 working days|
|USA, Australia, Canada, other countries||Up to 15 working days|